Updated Shipping & Returns

SHIPPING DETAILS:

Please read this in detail for clarity on how we ship our products.

• We are focussed on quality but we shoot to have everything shipped in less than a week. We have a one week lead time on all orders because we are the only company worldwide who makes everything fresh when you order.
  
• Our new shop is up and running and we are adding newer and better equipment as we go.

WHEN WE START YOUR ORDER:

• We make everything to order, we do not make thousands of packages so they can sit and oxidize, reducing the shelf life. We want you to have the freshest, most potent, product we can deliver. Most products have been sitting for months if not over a year and this causes them to lose potency, and purity due to the product packaging leaching into the products you purchased.
• We automatically send tracking when we make the label, when it's out for delivery and when it's been delivered.
• When you see your label made, it does not mean the delivery date you see at that time is when it will show up. Because we are a small team I make the labels in batches and then we work on the orders. Sometimes the quick orders are out in a day, but please check your tracking number to ensure you are seeing the most up to date information.
• ALL CANCELATIONS and refunds must be done before we send your tracking as when we do we have paid for your shipping and paid for your product to be made fresh. No exceptions because we lose the product once it's been made, we do not take product back and ship it back out as it's not fresh.

IT IS NOT UNCOMMMON FOR YOUR PACKAGE TO SAY "DELIVERED" AND FOR THEM TO DELIVER IT THE NEXT DAY OR FOR THEM TO BE HOLDING YOUR PACKAGE AT THE POST OFFICE. I have no clue why they do this to us now, but a lot of things changed in shipping this year.

• If your package says "Delivered" and it hasn't been, please do not write us asking what is going on, as we cannot provide any information outside of what the tracking number shows you. 
• I cannot call the post office or other shipping services on your behalf, due to FEDERAL LAW you must call because it is in your name. There is absolutely nothing I can do about this.
• Before writing us, call the post office and give them your information and tracking. They will let you know what happened with your package or if you are there.
• If the package is lost they must initiate a trace on it to let us know you aren't going to recieve it.
• If and only if they say they cannot find it first, then I can start a claim here and send you a new package. We are very good about this and will not haggle you to get a new package, we just ask that you have followed these steps before writing us as we cannot do anything to help you until you have called the service we shipped your package with. We appreciate your support on this.

RETURNS:

WE DO NOT ACCEPT ANY RETURNS OF ANY KINDS, ESPECIALLY WITH GROUNDING KITS AS THEY ARE MADE CUSTOM TO YOUR BODY AND CANNOT BE USED FOR SOMEONE ELSE. POST C-19 WE WILL NOT RISK HAVING ANYTHING COME INTO OUR FACILITY THAT HAS BEEN IN SOMEONE'S HOME.

INTERNATIONAL CUSTOMERS ARE REQUIRED TO FIND OUT ALL DUTIES AND POLICIES THEIR COUNTRY HAS IN PLACE. WE ASSUME NO RESPONSIBILITY FOR INTERNATIONAL PACKAGES BEING DENIED, DESTROYED OR FOR ANY TAXES OR DUTIES YOU WERE NOT AWARE OF.

Absolute NO REFUNDS if the order has been processed and has been assigned a shipping label. Our company produces your product fresh, specifically for you, when you order. We do not reuse any products from one customer and give them to the next, so we cannot refund your order when we are preparing the product for shipment. Thank you

This does not mean we will not replace a damaged package or product, or replace the package if it has been lost. We are simply talking about getting product and then deciding you want to return it; we will not accept anything like this under any circumstances and want you to know that before purchasing.